Question 1

Concept Design

Accepted Answer

第一个答案

Question 2

Detailed Design

Accepted Answer

第二个答案

Question 3

Town Planning Package

Accepted Answer

第三个答案

Question 4

Payment

Accepted Answer

前期consultation和意向金费用总价不超过1000，任何前期在consultation环节产生的费用都会直接在家具总价中deduct掉

我们提供35分钟的免费consultation，如果您需要再与我们进行一次45min second round extra consultation需要支付150

如果你愿意和我们继续走下去，需要支付一笔意向金1000或850刀（基于你是否与我们run second round extra consultation)

其中包括了：实地上门测量与取景
我们会提供基于你的要求和我们的家具选择和搭配的专业性，免费提供moodboard(overview of colour, texture, stuffing and fabric)
免费提供家具摆放位置的floor plan，简易render，和360° AR全景效果图与鸟瞰图

在经过consultation之后，我们最终家具list的确认之后，您需要支付30%定金
在出厂前我们会由专业的质检人员进行质量检查，并通过facetime, video, image与检测report的方式让你了解到我们我们为你生产的家具中的所有细节，包括填充，面料，颜色，材料，缝线，弹簧，牢固程度等。
在你满意后，你要签署一份协议，代表你满意所有的家具，并同意开始shipping。 你需要在签署协议后付款30%
在货物到达澳洲港口后，我们将会免费运送到你的指定地点，例如仓库或者你的新家，如果你没法提供送货地址，我们会先将他们送到我们的仓库，但是我们将收取仓储费用：100每天。在运输到指定地点后，您需要支付剩下的40%

Question 5

Shipping Policy

Accepted Answer

Living Edge delivers your orders from our own Sydney warehouse and partner warehouses around the country. Not all of our products are available for immediate delivery and may be subject to the lead times as indicated on the product page.

Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer care member will contact you directly.

Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

If an exact time or call is required prior to delivery, we recommend selecting an Installation service at checkout.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Living Edge will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Living Edge and transfer of responsibility in the same way.

Question 6

Rerun and Cancel policy

Accepted Answer

在货物到达你家之后，我们会派专员进行家具的搬运和安装，这些都是免费的，在安装好之后，我们会邀请你和我们的质检团队一起，对你的家具进行最后一轮的quality check，如果一切和我们在出海前提供的颜色，材料，五金，面料，缝线，填充，牢固程度，花纹都一致，我们的家具将不能退款，您将签署签收协议，如果你想替换其中的某件家具，我们提供同等价格范围内的替换，但是需要收取运输和人工费用。

Question 7

Fixing & return policy

Accepted Answer

我们建议您按照以下步骤操作，以确保高效的退货流程：
通过发送电子邮件，以书面形式向 Living Edge 报告您的退货。
尽可能小心地包装要退回的货物。
请保留原包装，这样可以很好地保护货物在运输过程中免受损坏。
如果在最终检查时发现颜色，材料，五金，面料，缝线，填充，牢固程度，花纹与我们在出海运输前所提供的不一致或有损坏，我们将免费对其进行替换，修复或退款。

Question 8

cancel policy

Accepted Answer

我们的家具生产周期在30-50天，在我们的家具开始生产的那一刻起，您便无法获得全额退款，这通常会在你付完定金并签署第一份协议后的3天内。如果你在家具已经开始生产后的一周内需要取消订单或退款，我们可以退款50%，在两周内可以退款30%，大于2周后则不能退款。

Question 9

Shipping Policy

Accepted Answer

Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer care member will contact you directly.
Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.
If an exact time or call is required prior to delivery, we recommend selecting an Installation service at checkout.
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location.
Living Edge will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Living Edge and transfer of responsibility in the same way.

Question 10

Warrenty

Accepted Answer

从 Living Edge 购买产品并在制造商保修期内遇到产品故障的客户可能有权提出保修索赔，以支付维修或更换产品的费用。
我们的商品附带《澳大利亚消费者法》不能排除的保证。您有权因重大故障而获得更换或退款，并有权对任何其他合理可预见的损失或损害进行赔偿。如果货物质量不合格且该故障不构成重大故障，您也有权要求修理或更换货物。除了根据《澳大利亚消费者法》和任何其他相关法律您可能有权享有的所有权利和补救措施外，我们代表的制造商还提供通过本页链接单独概述的进一步明示保修条款。
出于保修目的，Living Edge 作为我们所代表的制造商的代理，并将代表我们的客户管理保修索赔流程。制造商保修将根据购买的产品而有所不同，可以通过下载部分中的链接访问。保修索赔的最终决定权在制造商手中。应用于非产品制造商提供的产品的定制织物或皮革将受织物/皮革制造商提供的保修的约束，并且不在产品制造商保修范围内。
此外，制造商保修仅适用于原始购买者。如果产品是二手购买的，Living Edge 和制造商不再对产品保修索赔负责。这不影响您根据《澳大利亚消费者法》可能享有的任何权利或补救措施。

Arricchi

Warranty
&
Policy

Customer Care

Arricchi

Arricchi

Warranty & Policy

Customer Care

Arricchi

Warranty
&
Policy